Privacy policy

Privacy Policy

Welcome to PawsnHeart – Where Every Tail Has a Story

Last updated: [Insert Date]

At PawsnHeart, your privacy and trust are as important to us as the happiness of your furry friends. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We collect information to provide you with a smooth, personalized, and secure shopping experience. This may include:

  • Personal Information – such as your name, billing and shipping address, email, and phone number.

  • Payment Information – including card details and payment method (processed securely through trusted third-party payment providers; we do not store your full payment information).

  • Account Information – if you create an account, we store your login credentials and order history.

  • Device & Usage Data – including IP address, browser type, and interactions on our website (used to improve site performance and customer experience).

  • Cookies – small files stored on your device to remember preferences, enhance site navigation, and personalize offers.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders accurately

  • Communicate with you about your purchases, inquiries, or account

  • Send special offers, updates, or educational content (only with your consent)

  • Improve our website, services, and product selection

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal obligations

3. How We Protect Your Information

We use secure server technology (SSL) and encryption protocols to safeguard your data during transmission. Access to personal information is restricted to authorized personnel only.
While no online system is 100% secure, we continuously monitor and update our systems to protect your privacy.

4. Sharing Your Information

We do not sell, trade, or rent your personal data.
We may share information only with:

  • Service Providers – trusted partners (e.g., payment processors, shipping carriers) who help us operate our business.

  • Legal Authorities – if required by law or to protect the rights, safety, or property of PawsnHeart, our customers, or others.

All third parties we work with are bound by strict confidentiality agreements and data protection standards.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications at any time

  • Request a copy of the data we hold about you

  • Withdraw consent for data processing

To exercise these rights, contact us at support@pawsnheart.com.

6. Cookies & Tracking Technologies

PawsnHeart uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings, but some features of our site may not function properly without them.

7. Email & SMS Marketing

If you choose to receive updates, we may send promotional emails or texts about new products, special offers, or pet care tips. You can unsubscribe anytime using the “Unsubscribe” link or replying “STOP” to SMS messages.

8. Data Retention

We retain personal information only as long as necessary to provide services, fulfill orders, comply with legal requirements, or resolve disputes.

9. Children’s Privacy

Our website is not directed toward children under 13, and we do not knowingly collect personal data from minors. If we learn that a child has provided us personal information, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the updated date. Your continued use of our website signifies acceptance of these updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 support@pawsnheart.com
🌐 www.pawsnheart.com

At PawsnHeart, we believe trust is the foundation of every great relationship — including the one we share with you.
Thank you for being part of our family, where every pawprint is a promise of love and care. 🐾